Why Choose Intime Investigations for Tracing Old Customers?
If you’ve lost contact with a former client, customer, or debtor, our tracing old customers service helps you reconnect with precision. At Intime Investigations, we specialise in customer tracing, debtor investigations, and client location services across the UK and internationally.
Our team of experienced private investigators combines advanced databases, verified techniques, and confidential processes to help you trace people efficiently — whether you need to resolve an outstanding debt, deliver a legal notice, or simply re-establish contact.
Explore our people tracing services to learn how we trace individuals with speed and discretion.
What Sets Our Customer Tracing Services Apart?
Over 15 Years of Experience in Tracing Old Customers
With so many years of expertise in tracing old customers, we’ve supported hundreds of companies, law firms, and landlords in tracking down hard-to-find individuals. Whether you’re chasing unpaid invoices or need contact for legal proceedings, our track record speaks for itself.
Data-Driven Customer Tracing Methods
Our investigators use GDPR-compliant data sources, including electoral rolls, credit data, and property ownership databases. We guarantee a fast turnaround without compromising accuracy.
No-Trace, No-Fee Promise Available
We offer a no trace, no fee policy on many of our customer tracing services, making it a risk-free solution for businesses and individuals alike.
Common Reasons for Tracing Old Customers
Unpaid invoices or debts
Forgotten pensions or refunds
Legal claims or court orders
Re-engagement with past clients
Nationwide & International Missing Customer Tracing
Whether your old customer resides in the UK or has moved abroad, our vast network of professional agents allows us to locate individuals across Europe, the USA, and other regions. We tailor every search to your requirements, ensuring you get results fast.
Explore our debtor tracing and trace and serve pages for more targeted options.
Secure, Discreet & Compliant Tracing Solutions
We operate under strict data protection and privacy laws. Our tracing old customers services are completely confidential and legally compliant, ensuring your business reputation and legal standing remain intact.
FAQ's - Frequently Asked Questions
What information do I need to start tracing an old customer?
We require basic details such as full name, last known address, or email. The more data you provide, the higher our chances of a successful trace.
How long does customer tracing take?
Most traces complete within 24–72 hours. Complex international cases may take longer depending on available data.
Can I trace a customer who’s moved abroad?
Yes. Our international tracing services allow us to locate former customers across many countries.
Is this service legally compliant?
Absolutely. We follow UK GDPR and ICO guidelines to ensure all tracing activity remains fully legal.
Can you also serve legal documents once you locate them?
Yes. Pair our tracing service with our process serving solutions for seamless legal action.
Who Uses Our Tracing Old Customers Service?
We support a wide range of clients with our tracing old customers solutions. Whether you’re a small business owner chasing unpaid bills, a solicitor handling probate, or a financial institution seeking to reconnect with clients, we tailor our tracing approach to suit your needs.
Landlords and Letting Agents
When tenants vacate without notice or leave rent arrears behind, landlords trust Intime Investigations to trace old tenantsquickly and discreetly. See more on our tenant tracing services.
Legal and Financial Firms
Solicitors, accountants, and debt recovery specialists rely on our expert private investigators to locate former clients for ongoing legal action, will execution, or debt resolution.
E-commerce and Retail Businesses
If online customers vanish with unpaid invoices or returned chargebacks, we step in to provide detailed trace reports and verified addresses.
Detailed Tracing Reports You Can Trust
Every successful trace comes with a verified and timestamped report containing:
Full name and confirmed address
Date of verification
Contact details (if available)
Additional supporting information (e.g., associate links, employment status)
These reports meet legal standards and can be used in court proceedings or to inform debt collection strategies.
Combine with Process Serving for Full Legal Support
Need to deliver a court order, claim form, or statutory demand? Our trace and serve package allows you to locate and legally serve old customers efficiently — saving you time, effort, and added costs.
We handle a wide range of documents including:
County Court Claims
Bankruptcy Petitions
Divorce Petitions
Statutory Demands
Visit our what documents do we serve page for full details.
Our UK and Global Reach for Customer Tracing
While many tracing agencies focus only on UK-based customers, Intime Investigations goes further. Our International customer tracing services cover:
Europe
USA
Canada
Australia
Asia
If your former client has relocated abroad, we still offer a high success rate using our global Investigator network.
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